It’s only natural that you may have questions regarding hiring a limousine for your special occasion, therefore this section has been designed to answer the most frequently asked questions raised by our clients.
HOW MANY PASSENGERS CAN YOU CARRY IN A LIMOUSINE?
The maximum number of passengers permitted in a limousine depends on how long is the stretch limousine. (Please ask the company for details). It is illegal to carry any paying passengers in the front passenger seat of the limousine. Small children or babies are still classed as a passenger.
Drivers are not authorized to exceed the number of passengers stated on your contract.This is violation of state law and insurance guidelines
ARE PRICES BASED ON THE HIRE OF THE LIMOUSINE OR PER PERSON?
Hire price are based on the hire of the Limousine, not the numbers of passengers traveling.
WHAT IS A TYPICAL HIRE PACKAGE?
Each of our hire packages are tailor made to suit your personal requirements. Although a minimum hire charge is applicable, within reason, there are no restrictions on hire time. Times may not be altered on the night/day of the booking.
WHY DO YOU HAVE A MINIMUM CHARGE?
Limousine provides an exclusive service and our clients expect quality for their money. Each of our Limousines are fully valeted before each hire period and this may take between 1-2 hours. It is therefore not cost effective to send out our Limousines for less than the minimum hire charge.
THERE ARE 3 GOLDEN RULES TO FOLLOW WHEN HIRING A LIMOUSINE FOR YOUR SPECIAL OCCASION?
1. Always take your time to go and view you Limousine before you make a decision on price alone.
2. Always make sure that you have signed a hire contract. A hire contract is for your protection as a consumer. Always ask for a receipt for any payments made.
3. NEVER choose a Limousine because it is the CHEAPEST DEAL. You are at risk of disappointment
ARE ALL LIMOUSINES THE SAME?
Although many Limousines look very similar on the outside, there are significant differences to the interiors.
DO YOU SELL ALCOHOL?
We do not sell alcohol, as we are not licensed to do so. A complimentary bottle of Non Alcoholic bubbly is supplied for each journey.
DO I NEED TO PAY A DEPOSIT?
Due to a sharp increase in “prank” calls all clients are required to pay a deposit upon booking. Deposits are non-refundable, so we urge clients to “be sure” before making a booking.
ARE THERE ANY DISCOUNTS AVAILABLE?
We offer discounts for booking of two Limousines or more.
HOW EARLY DO I NEED TO BOOK?
As soon as possible. Fridays, Saturdays are by far the most popular hire times and our Limousines are often booked. For functions such as weddings and matric farewell, the Limousines can often be booked as early as 3 months in advance. Many clients are often disappointed when they attempt to book 2-3 days before their special event. Quotations issued by email or telephone are not classed as a provisional booking, so if you are sure that you wish to proceed with, hire it is advisable to secure your date with a deposit immediately.
DO I NEED TO SIGN ANYTHING?
Clients who have confirmed that they wish to proceed with booking, are required to complete a Reservation contract. These contracts are not not only required to protect the company and their vehicles, but it also protects your consumer right. Should you decide to choose a company that does not issue a hire contract, you are at high risk of your Limousine not turning up for your special event and more importantly, never seeing your deposit again.
CAN I CANCEL MY LIMOUSINE?
All deposits are non-refundable, except under special circumstances. If you are considering booking a Limousine, you should consider the following points very carefully. If there are other passengers contributing to the fee, will they pay? Or simply, are you sure of your dates and times? When you secure your Limousine with a deposit, this effectively ensures that your chosen company will turn away and other work for that vehicle and therefore refunding your deposit is not possible.
WHAT IF I AM LATE FOR MY COLLECTION?
We ask all clients to be on time for both their collection and their returns. Each Limousine may have several bookings in one evening and being late for your collection/return can cause a devastating “domino effect” to the next client. We would never consider being late for you collection for you special occasion, so we ask our clients to be considerate to the chauffeurs and adhere to the terms of their hire contract at all times.
CAN WE HAVE SEVERAL PICK UPS AND DROP OFFS?
This is one of the most commonly asked questions in the Limousine trade. Limousines do not operate like taxis. All hire packages are quoted on one collection address and one return address initially. Several collections/returns can be extremely difficult, if not impossible, due to the size and maneuverability of a Limousine. Many clients do not realize that their addresses may be inaccessible, due to narrow roads, sharp bends, congested parking by other road users, or rural settings. On an early morning return from a function, 4 drop off points can take a considerable amount of extra time and cannot be conducted without charge. For your personal safety and that of our Limousines, all collection and return points must be planned carefully in advanced of your booking date.